Privacy Policy

Last updated: July 23, 2026

This Privacy Policy explains how Blue Box ("Blue Box", "we", "us", or "our") collects, uses, and protects information when you use the Blue Box mobile application (the "App") and related services. By creating an account or using the App, you agree to the collection and use of information as described in this policy.

Information We Collect

When you create an account and use the App, we collect the following information directly from you:

• Account information: your name, username, shop/business name, phone number, email address, and password.
• Delivery area: the general area/region you select for delivery purposes.
• Order information: the products, quantities, and orders you place through the App.
• Delivery location: if you choose to select a delivery pin on the map at checkout, we collect the resulting map location link for that order.
• Device push notification token: a device identifier (via Firebase Cloud Messaging) used to send you order status notifications.

We do not collect precise background location, contacts, photos, or browsing history from your device.

How We Use Your Information

• To create and manage your account.
• To process, fulfill, and deliver your orders.
• To communicate with you about your orders (including via push notifications, phone, or WhatsApp).
• To verify your identity when you request a password reset.
• To improve and maintain the App and our services.

How We Share Your Information

We do not sell your personal information. We share information only as necessary to operate the App:

• Firebase (Google): used to deliver push notifications to your device.
• Our delivery/fulfillment staff: your name, phone number, shop name, order details, and delivery location are visible to our internal team so your order can be delivered.

We do not share your information with advertisers or other third parties for marketing purposes.

Data Storage and Security

Your information is stored on secured servers. Passwords are never stored in plain text. We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse.

Data Retention

We retain your account and order information for as long as your account remains active, or as needed to comply with our legal obligations, resolve disputes, and enforce our agreements.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us using the details below. If you request account deletion, we will remove your personal information except where we are required to retain it by law.

Children's Privacy

The App is intended for business/shop owners and is not directed at children. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us at: blueboxx.jo@gmail.com